Dear Customers,
Welcome to Kreamz!
These Terms and Conditions govern your use of Kreamz Confectionery Pvt. Ltd and the services provided by it. KREAMZ provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website, www.kreamz.in , you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.
KREAMZ reserves the right to amend/modify these Terms and Conditions at any time.
Your participation as a customer in this service will constitute acceptance of this agreement.
Products and Pricing:
All products listed on the website, their descriptions, and their prices are subject to change from time to time.
Purchase of a product on the website is subject to availability of stock.
KREAMZ reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from KREAMZ’s suppliers, KREAMZ shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and KREAMZ cancels your order, we will refund the amount.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.
The message on the complimentary message card, which is provided by Kreamz Confectionery Pvt. Ltd., can either be printed or hand written, depending on where the delivery is scheduled for.
Order Acceptance, Modification/Substitution & Cancellation:
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient?s name and shipping address.
In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.
There are some orders which we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.
Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.
Shipping & Delivery Policy:
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for updates
Communications:
You agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that KREAMZ provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
In some cases, we will be contacting the recipient before delivery. If you wish to not contact the recipient, please call our Customer Care at 1800 889 0990 (Toll Free) and notify them about the same.
Since we are in an occasion based gifting business, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through SMS, phone call and email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.